Shipping Costs, VAT, & Returns
Within the EU, we only sell to registered businesses. To open an account, you must provide us with a valid EU VAT number, properly registered in the VIES registry, or if you are not registered for EU VAT, a scan/copy of your company registration papers. For EU businesses, shipping is free within the EU with a minimum order of only 100 €, so the prices you see include transport by post, courrier or pallet service.
The prices you see are after discount, excluding VAT. VAT will be added at the checkout phase, according to the following rules:
- 0% VAT for all accounts in the EU with a valid EU VAT number. To learn more: http://ec.europa.eu/taxation_customs/vies/?locale=en
- 23% VAT will be added to orders from businesses without a valid EU VAT number.
For sales outside of the EU, we deliver free to any location in the continental EU (for example to the shipping agent of your choice) by courrier or pallet service with a minimum of 500 €, or sell to you Ex Works from our warehouse (you assume shipping costs and pick up at our warehouse).
The prices you see are after discount, excluding VAT. 23% VAT will be added at the checkout phase, but will be re-imbursed to you after you provide us with proof (for example customs declaration or bill of lading) that your goods have left the territory of the European Union.
Returns: All damages & complaints must be lodged within 3 days of receipt of orders. Photographic proof of damages will be required for us to evaluate your claim.