Orders and Returns

For purchasing from within the EU, you must provide us with a valid EU VAT number to register an account. After your VAT number and company details are validated, your account will be activated. To learn more about EU VAT numbers: http://ec.europa.eu/taxation_customs/vies/?locale=en

Clients registering from the United Kingdom must present a valid EORI number.

Clients registering from other countries do not need a VAT number.

Active accounts will see net prices (without VAT), 0% VAT will be added at the checkout phase, according to the following rules:

  • 0% VAT for all accounts in the EU with a valid EU VAT number. To learn more: http://ec.europa.eu/taxation_customs/vies

Returns:  All damages must be reported within 3 days of receipt of orders. Photographic proof of damages will be required.


For clients outside of the European Union:

Customs procedures:

1) We are responsible for providing an export invoice in English with 0% VAT valid for customs purposes, with Commodity codes, country of origin information, and line-by line product weights.

2)  We are not responsible for import customs formalities and all clients must familiarise themselves with their local customs, tax, and safety regulations before placing orders.

Returns: We are not responsible for the return of goods being refused entry into your country of destination for any other reason than incomplete export documentation.