Orders and Returns

For purchasing from within the EU, you must provide us with a valid EU VAT number to register an account. After your VAT number and company details are validated, your account will be activated. To learn more about EU VAT numbers: http://ec.europa.eu/taxation_customs/vies/?locale=en

If you are a registered business within the EU, but do not have a EU VAT number, you must provide us with your company details.

For purchasing from outside the EU, pallet minimums apply.

Active accounts will see net prices, excluding VAT. VAT will be added at the checkout phase, according to the following rules:

  • 0% VAT for all accounts in the EU with a valid EU VAT number. To learn more: http://ec.europa.eu/taxation_customs/vies/?locale=en
  • 23% VAT will be added to all other orders.
  • VAT will be refunded to all orders from outside the EU upon presentation of completed customs formalities (SAD or other similar document).

Discounts are available, at the checkout phase, or check the "My Account" tab for details. If you are eligible for one of the available discounts, the prices you will see are after discount.

Returns: All damages & complaints must be lodged within 3 days of receipt of orders. Photographic proof of damages will be required.