Orders and Returns

For purchasing from within the EU, you must provide us with a valid EU VAT number to register an account. After your VAT number and company details are validated, your account will be activated. To learn more about EU VAT numbers: http://ec.europa.eu/taxation_customs/vies/?locale=en

Active accounts will see net prices, excluding VAT. VAT will be added at the checkout phase, according to the following rules:

  • 0% VAT for all accounts in the EU with a valid EU VAT number. To learn more: http://ec.europa.eu/taxation_customs/vies/?locale=en
  • 23% VAT will be added to all orders from outside the EU, and this VAT will be refunded  upon presentation of completed customs formalities (SAD, IE599,  or other similar document).

Returns: All damages & complaints must be lodged within 3 days of receipt of orders. Photographic proof of damages will be required.